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Frequently Asked Questions - FAQ
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1. What are the check-in and check-out times?
You can book on our website: www.casonadeusaquen.com. Simply click on BOOK NOW, and you'll see all available options and rates for each room category. If you have any further questions, please contact us: Phone number 52 3165463294 and email reservas@casonadeusaquen.com. We'll be happy to help.
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2. What are the payment methods?
No, pets are not allowed. We greatly appreciate your understanding.
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3. Can I receive packages, deliveries or mail before and during my stay?
Smoking is not permitted anywhere in the hotel and there are no designated smoking areas. We appreciate your cooperation in this matter.
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4. Do you have a laundry and dry cleaning service?
Late check-out is possible depending on availability for your departure date and incurs an additional charge. It allows you to stay until 5:00 PM; please request this in advance at reception. The cost will be provided at reception, and payment is cash only.
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5. Does the hotel have parking?
We don't have our own parking, but we have an agreement with a parking garage located half a block from the hotel, with 24-hour service (PAID).
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6. What restaurants serving typical food do you recommend in the area?
- Usaquén boasts a wide variety of typical Colombian dishes, including:
- LA ANTIGUA COMIDA TIPICA (Traditional Colombian Food)
- RESTAURANTE ABASTO (Caribbean Cuisine)
- BISTRO LA CASSEROLE (French Cuisine)
- LA PUERTA DE ALCALA (Mediterranean Cuisine)
- 80 SILLAS (Pacific Cuisine)
- OSAKI (Asian Cuisine)
- PLAZA BENDITA (Colombian and Traditional Colombian Cuisine). And if you'd like to try some great hamburgers, you can find a wide variety at our restaurant, Casona Burger, winner of the award for best hamburger in Bogotá.
FAQs
Frequently asked questions about Hotel Casona de Usaquén
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How can I make a reservation?
You can book online from the rooms page or contact us by phone or WhatsApp for personalized assistance
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What are the opening hours?
We are available every day, and you can contact us via WhatsApp or email to resolve your doubts.
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What are the check-in and check-out times?
Check-in is from 3 pm and check-out is from 12:30 pm to 1 pm
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What are the payment methods?
You can pay for your reservation with cash, via card reader, the hotel's bank account, or through a payment link that we will send you, for any type of card or bank transfer.
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Can I get help before booking?
Yes, we'd be happy to answer your questions or help you choose the ideal room type.
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Can I receive packages, deliveries, or mail before and during my stay?
Yes, we receive your shipments, but they must be labeled with your name and announced in advance.
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Do you offer laundry and dry cleaning services?
The hotel only offers laundry and drying service, and it is delivered the same day. If you require dry cleaning and ironing service, delivery is made the day after it is sent.
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Does the hotel have parking?
We don't have our own parking, but we have an agreement with a parking lot located half a block from the hotel, with 24-hour service.
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What restaurants serving traditional food do you recommend in the area?
- Usaquén boasts a wide variety of typical Colombian dishes, including:
- La Antigua Comida Típica (Traditional Colombian Food)
- Restaurante Abasto (Caribbean Cuisine)
- Bistro La Casserole (French Cuisine)
- La Puerta de Alcalá (Mediterranean Cuisine)
- 80 Sillas (Pacific Cuisine)
- Osaki (Asian Cuisine)
- Plaza Bendita (Colombian and Traditional Colombian Cuisine)
